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Research Article |

Factors That Influence the Effectiveness of Decision Making Process in Ethiopian Customs Commission: The Case of Kality Customs Branch Office

The main purpose of this study was to analyze the factors that influence the effectiveness of decision making process in Ethiopian Customs Commission the case of kality customs branch office. The study aims to examine how internal situation of the organization, decision maker skill, experience and personality, availability of information, external condition of the organization, and nature of decision influence the effectiveness of decision making process. The study employed descriptive and explanatory method with both qualitative and quantitative research approach. Five point likert scale questionnaires were distributed to 255 randomly selected sampled employees who were working in customs clearance work processing unit and interviews were made with purposively selected 2 customs operation deputy managers. For this study there are five independent variables; internal situation of the organization, decision maker skill, experience and personality availability of information, external condition of the organization, and nature of decision, with one dependent variable i.e. effectiveness of decision making process. The collected data were analyzed using descriptive and inferential statistics. For this research, binary logistic regression model was applied to analyze the factors that influence effectiveness of decision making process. From the analysis result, it was concluded that all independent variables have positive and significant influence on the dependent variable (effectiveness of decision making process). The study reveals that decision maker skill, experience and personality is the highest influencing factor followed by external condition of the organization which is the second highest influencing factor for effective decision making process. Nature of decision is the third highest influencing factor followed by internal situation of the organization. Recommendations were also given to kality customs branch office to capacitate employees through continuous short term and long term training to promote employees’ skill and experience to produce effective decision. customs commission has to closely work with the branch office through regular meeting and awareness creation for pressuring groups to stop unlawful action on decision makers.

Effectiveness of Decision Making Process, Influencing Factors of Decision Making Process, Decision Maker Skill, Experience and Personality, External Condition of the Organization

APA Style

Bawoke Tiruye, M. (2023). Factors That Influence the Effectiveness of Decision Making Process in Ethiopian Customs Commission: The Case of Kality Customs Branch Office. European Business & Management, 9(6), 155-171. https://doi.org/10.11648/j.ebm.20230906.12

ACS Style

Bawoke Tiruye, M. Factors That Influence the Effectiveness of Decision Making Process in Ethiopian Customs Commission: The Case of Kality Customs Branch Office. Eur. Bus. Manag. 2023, 9(6), 155-171. doi: 10.11648/j.ebm.20230906.12

AMA Style

Bawoke Tiruye M. Factors That Influence the Effectiveness of Decision Making Process in Ethiopian Customs Commission: The Case of Kality Customs Branch Office. Eur Bus Manag. 2023;9(6):155-171. doi: 10.11648/j.ebm.20230906.12

Copyright © 2023 Authors retain the copyright of this article.
This article is an open access article distributed under the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0/) which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

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